Pristine group cleaning

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

We’ve gathered the most common questions from our clients to help you understand what to expect when choosing Pristine Group. If you need help finding the information you’re looking for or have any other questions, our friendly customer service team is always here to assist you. We’ve divided these questions into sub-groups based on different topics.

1. GENERAL QUESTIONS

Well, it depends upon the scale of your business, the size of your premises, and the time you can spend on it doing yourself. But we at Pristine Group would advise you to ideally take this additional to-do off your list and give yourself more room to focus on your core business.

We offer customized pricing on all our packages. We don’t believe in one size fits all. After a thorough assessment of your premises, we’ll give you an exact quotation on what you’ll be charged beforehand. 

All end-of-tenancy cleans that we conduct come with a bond-back guarantee. That means if for any reason specific areas within our scope are missed, we will come back and re-clean them free of charge within 24 hours. Do note, whilst we will happily extend the time period where we may come back to make right any areas. As a business, we are simply unable to accept requests to come back more than 7 working days after works have been completed. Please note, refunds are not provided in place of our re-clean warranty.

Yes, we are!

A team of 2 people is our standard for end of lease cleaning, sometimes an extra team member can come when needed. This will be communicated to you prior to your cleaning schedule.

Pristine Group has one of the lowest cleaner attrition rates in the industry. On average, cleaners working with Pristine Group have completed the cleaning of over 1,00 homes. In addition, we have specialist bond cleaning teams that we utilize for all end of lease cleans.

We require 24 hours notice prior to confirming your booking. However, We do offer same day end of lease cleaning services, call us on the day to see if we are able to accommodate your request for service.

Yes, we offer office cleaning services to provide a neat, organised, and hygienic workspace for you and your colleagues. Contact us for more information or to book our commercial cleaning services.

home cleaning services

WE KEEP OUR PROMISES WHEN IT COMES TO RESULTS

Pristine Group started with a simple goal, to offer a better house cleaning service to locals in Sydney. We strived to do this through offering an easier experience for finding excellent cleaners, and a focus on customer service.

Our goal for the future is to keep finding ways to offer a better cleaning experience; and to make our customers lives easier through cleaning and customer service.

We are passionate about our work and keep up with technology and progress. After all and now we are proud to say: Sustainable cleaning innovate your world.

2. CLEANING QUESTIONS

We take up a lot of add-on cleaning services including your carpets and windows. In addition to this, we also take up additional impromptu requests that you might have after we start your commercial space. If we can’t cover it on the same day, we’ll come back equipped for that particular job the very next day and do it for you.

Covering all your corners is what our strategy is based upon. We’ll customize a thorough checklist that might cover your entire region of yours without any compromise.

We offer 100% green cleaning services and hence we stick to the usage of organic non-toxic supplies, be it any requirement that you might have.

Not necessarily. Our cleaners will take care of the de-cluttering and reorganizing as a part of the cleaning contract that you sign with us.

3. CONTRACT QUESTIONS

Every single one of our cleaners is onboarded after a detailed screening process. They are also police-verified prior to helping you get rid of all your worries.

You can get a free quote for all that you are looking for by simply contacting us at 0451 220 115. We'll send our personnel to your space for analyzing your requirement and giving you an exact quote on what you'll be charged before you hire us!

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WE'RE COMMITTED TO 100% CUSTOMER SATISFACTION EACH AND EVERY TIME

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